Frequently Asked Questions

We post all announcements & updates on our Discord server.

Click here to join our server.

If you like what we do and like to support this community, you can contribute by pledging via Patreon. We have exclusive perks for patrons! Check it out 🙂

If you would like to contribute in non-monetary form, here are a few openings:

• Designers
• Moderators
• Curators
• Developers

*Kindly note that these are not job openings.

We are just looking for passionate players who would like to contribute and help build/manage a thriving community.

As an appreciation for your work, you will enjoy selected Patron perks. (to be discussed further)

You can express your interest by contacting us via this form.

We aim to maintain an enjoyable and happy environment for everyone to interact and have fun.

Users who are using ACNHtour.com have to abide by the following rules. Those who broke these rules will either be served a warning or an immediate ban.

• Be polite and respectful
• No vulgar comments
• No unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene content
• No NSFW content
• All submissions have to be kid-friendly
• No politically sensitive materials
• No self-rated review on your own listing
• No promotion of merchandise
• No advertisement
• All submissions must be in-game related
• All Island submissions must be from Original Creator
• No transactions with real currency
• No sensitive content, if you think that your submission may contain sensitive materials, please tag the submission with “May contain sensitive contentl” label accordingly.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

Users are responsible for their own submissions.

Admins and moderators will never ask for your personal and in-game information.

You are advised to not share any personal and in-game information with anyone. 

Please report anyone who are suspicious of commiting a fraud via Contact Form

Please contact us via this form.

We will help resolve your account issue as soon as possible.

We will review your submission and approve it within 24 hours.

To ensure smooth approval process, please make sure your submission has met the following requirements:

• contains at least 2 photos of your in-game island.
• does not contain any NSFW materials.
• does not contain any political messages.
• does not contain any vulgar materials.
• does not contain links to external website.
• does not contain merchandise.

You may reach us via Contact Form. We will review your form and contact you within 3 business days.

You may reach us via Contact Form. We will review your form and contact you within 3 business days.

You may reach us via Contact Form. We will review your request and delete your account as soon as possible.

You will receive a confirmation email from us once your account is deleted.

Please click here to reset password.

If you did not receive any email, please check your spam mailbox.

If you are still unable to log in or verify your account, you can contact us by submitting this form.

Click here to join our server.

You can click on ‘Private Message’ button to speak to the island creator.

The island creator will be notified of your message and can reply you whenever they are online.

You will receive an email notification of new private messages.

You will receive an email notification when you are inactive for more than 30 minutes and:

• A user private message you
• A user leave a review on your Island
• Your submission is approved.

Yes you can! Simply copy and paste your social profile URLs under ‘Account Details’.

We allow social link from Facebook, Twitter, Instagram, Reddit, Personal Website.

The website is currently web-app compatible.

Here’s a well-written guide on how to get an app version of ACNHtour.com on your mobile.

https://www.howtogeek.com/196087/how-to-add-websites-to-the-home-screen-on-any-smartphone-or-tablet/

Editors’ Choice tag is awarded to Island Profiles with high-quality content.

Your submissions have to meet the following crtieria(s):

• • High Quality Images:
    • No blur
    • In-game screenshot takes up 100% of the image

• • Image upload includes:
    • Island Map
    • At least 5 Island Photos
    • At least 2 Interior Photos

• • Island description covers the following: 
    • Highlights of your island
    • Brief guide on how to tour your island

Notes:

• If you think that your Island Profile is eligible for Editors’ Choice tag, you may request for a review from us via our Discord Chat (https://discord.gg/Zyr9kj4)

• Private Message Discord admin, your island profile URL for a review.

• As we are reviewing this manually, please be patient with your request.

• There are instances where we might award an island profile with this status, even though it did not meet the above criteria(s). This is case by case basis.

• We reserve the rights to award and remove Editors’ Choice tag from any island profiles at any moment.

Recognition badge is awarded to users that have went the extra mile to either:

• feature us on their social profiles/website (>500 followers)
• or support us via Patron

If you would like to feature/support us, please pm us on Discord / Contact Form

You can do so by:

• Regularly updating your island profile – Each update will refresh your profile listing to the top of the page.
• Post an island activity here – Latest activity will show up on frontpage which give you lots of exposure!